FAQs


FAQ

FREQUENTLY ASKED QUESTIONS

What are your main advantages?

1. Professional manufacturer for more than 16 years

2. Professional manufacture for Stone Products.

3. Each of our items is 100% carved by hand and from 100% solid nature stone material.

4. 50 Senior Artists which ensure every item in super carve quality.

5. Stone materials are all high-quality natural stone.

6 Thousand delicate patterns are available.

7. Customized ability is one of the leaders in the stone products industry.

8. Price is very competitive and very reasonable.

9. Got high reputation from our clients all over the World.

Do you accept retail order? What is the minimum quantity you require?

Yes, we do accept retail order. We sell to wholesaler, retailer and many individuals.
We do not have minimum order requirement. Even 1 Piece, we treat it top serious and finish it perfect for our client.
Only the size cannot be such small, as all of our items are 100% carved by hand.

What kind of materials are available?

Various materials are at choice, including different marble, Granite (White Marble, Black Marble, Egypt Cream Marble, Yellow Marble, Sunset Red Marble, Green Marble, Grey Marble, Chicken Blood Marble etc.), Limestone, Travertine, Sandstone and so on.
Our local market is one of the largest stone material centers, Granite, Marble, Quartz, Slab, etc.
They are all-natural stone. And small size stone samples are available.

What color materials are available?

The colors have white, black, yellow, cream, red, pink, blue, etc.

You can send e-mail to: leon@topallgroup.com to ask for the commonly used stone material.

Do you also make customized design?

Yes. As the customize leading company of the stone products industry, we can customize any items based on clients’ photo, drawing or idea, also accepted customer design, drawing.

Can you give me a catalogue and pricelist?

If you are a serious buyer, we’d like to quote our best price based on your select items.
We have no pricelist since we have thousands of items and each of them can making in different size and material.
Also, the price is kept on changing by exchange rate, and material cost, any question, E-mail to us.

What is your port of loading?

Our normally export port is Xingang (Tianjin), Xiamen, Or Customer specified, such as, by Air, by Train.

How long can my order be finished? How soon can I get my ordered products?

1. Commonly we will need about 25-30 days for production.

2. Transportation duration information: Western coast of America: about 25 days, Eastern coast of America: about 35 days, European main port: About 40 days, Other destination please email us to get our answer.

Are you sure the packing will be excellent? If damage happens during the transportation?

Yes, we are sure that our packing is safe enough. We use strong wooden crates for outside packing. Inside, we use foam for fix.
To ensure the item inside the crate cannot shake and then the outside crate will protect the items very well.
In addition, we will buy “all risks” insurance as per your requirement. In the case of damage happens, firstly you can refer to the insurance company to claim the damage.
If the damage occurred due to the fault of packing, our company will take the responsibility.

What is your acceptable payment?

T/T (Telegraphic Transfer), West Union, China RMB available and so on.

How can I get more information or place an order?

Please email and call us according Mobile, Facebook, Twitter, WhatsApp, WeChat, to place your order.
E-mail: leon@topallgroup.com
Tel: +86 18030304532 (WeChat, WhatsApp, Viber)
Website: www.topallgroup.com

Order Procedure
1. Selection of products and specify the dimensions. To get confirmation of stone.
2. Estimation and quotation on products, shipping and insurance cost.
3. Confirmation about the order information (quantity, price, delivery time, payment terms etc.)
4. Down payment to be sent. Fax bank statement as confirmation.
5. Production by our factory. Inspection of the finished products.
6. Balance be sent. Fax bank statement as confirmation.
6. Packing, transport, shipment to your nearest port or your final address.
7. Submit the relevant documents (invoice, packing list, bill of lading).
Any question, please E-mail us for more detail.
We feel the better we know you the more we can do for you!

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